Viewpoints
For Great Leaders, Failure Matters as Much as Success
Failure is as much a part of life as success, and so it is the case with chief executives and other leaders. Every executive that successfully seals a deal, launches a product or tests an innovative ...
Why Anonymous Employee Feedback Is No Longer Beneficial
According to David Hassell, CEO of employee engagement software firm 15five, the concept behind anonymous feedback is a holdover of a bygone era where, in many organizations, the leadership of a ...
Agent Onboarding Solution Checklist for Insurance Companies and Agencies
Companies rely on agents to drive growth, but the onboarding process typically moves slowly due to corporate, regulatory and verification requirements. The delay in bringing agents on board directly ...
The Underwriting Staffing Challenge: Recruitment Strategies for a Vanishing Talent Pool
The war for talent has hit the insurance industry with incredible force. Having weathered the recent "Great Recession" with its record unemployment rates, company downsizings and mass professional ...
Insurance Customers, and How to Keep Them by Using Connected Technology
It seems that no matter the industry, customer expectations for personalized service are high, and getting higher. Insurance customers now commonly make comparisons based on experiences in other ...
More Content from Marsha Egan: Strategies for Managing Work—and Life
Taking a long-term view isn't just good advice for liability insurers writing long-tail casualty business. It also makes sense for property/casualty managers and executives who feel as if their work ...
The Sharing Leader
Some aspiring leaders think that it is lonely at the top. Not so. Or at least it doesn't have to be. The really effective leaders have learned—and understand—that they cannot do it alone. They ...
Reporter’s Notebook: Could Insurance Be the Economic Engine for the Internet of Things?
Fill in the blank: Advertising is to the Internet as <Blank> is to the Internet of Things. Until I attended the Property/Casualty Insurance Joint Industry Forum earlier this month, the ...