CTO / Technology
How We Did It: How a 150-Year-Old Mutual Transformed Culture to Drive AI
Chubb made headlines in December 2025 when it announced a 20% headcount reduction tied to AI automation. Around the same time, the CEO of a regional mutual carrier in Indiana made the opposite bet. ...
Solving the Right Problem: Customer Experience Starts With People
InsurTech has helped the insurance industry move forward in its race toward innovation, but industry leaders are cautioning insurers not to let excitement around new technology get ahead of them. "As ...
The Readiness Is All: New AIG CEO Andersen Talks Industry Relevance
Eric Andersen doesn't have any more insight into what the next five years will look like than his peers, but the message he delivered to them about the industry's role in a changing world is clear: ...
A $10.5 Trillion Cyber Problem: Whose Risk Is It Anyway?
Does an estimated $10.5 trillion in damage costs related to cyber crime around the globe really represent an opportunity that the insurance industry should be tackling? The question came up during ...
Exclude It, Harness It, Get Greedy: McGavick’s Take on Insurers’ AI Playbook
Mike McGavick, the former chief executive of XL Group and Safeco Insurance, sees exciting possibilities ahead for AI to refocus the insurance industry on the problems it is designed to solve. But ...
Your Tech Stack Is Your Recruiting Strategy (Whether You Know It or Not)
The top 10 insurers in the world employ 56% of all AI talent in the insurance industry. That is not a distribution curve; it is a verdict on the state of the industry. While there are thousands of ...
For Carriers, AI Can Now Mean Hyper-Personalized Customer Service, Leaders Say
The future of property/casualty insurance is here and it looks a lot like … a devoted personal assistant for the policyholder, one that moves at lightning speed and never complains or takes a day ...
The Big Dog Is Off the Tech Porch: State Farm as ‘Next Gen Good Neighbor’
You'd have to roll back the calendar a few decades to find a time when competitive moves by the nation's biggest auto and home insurer were described with the phrase, "The big dog is off the porch." ...