Leadership & Strategy
USAA Not Done With Dividends: Florida Reforms Prompt $0.5B Payout
When USAA announced nearly $4 billion in policyholder dividends in December last year, the military insurer cited its financial discipline and the proactive steps of members to prevent losses among ...
A $10.5 Trillion Cyber Problem: Whose Risk Is It Anyway?
Does an estimated $10.5 trillion in damage costs related to cyber crime around the globe really represent an opportunity that the insurance industry should be tackling? The question came up during ...
Exclude It, Harness It, Get Greedy: McGavick’s Take on Insurers’ AI Playbook
Mike McGavick, the former chief executive of XL Group and Safeco Insurance, sees exciting possibilities ahead for AI to refocus the insurance industry on the problems it is designed to solve. But ...
Beyond Consensus: The Leadership Advantage Insurance Execs Need Now
In the insurance industry, consensus can feel comfortable. Committees review the data. Stakeholders weigh in. Risk is analyzed from every angle. Discussions continue until everyone is aligned. But ...
How We’re Doing It: Customers, Agents Play Vital Roles in Commercial Auto Telematics Success
Telematics has gained significant momentum in the U.S. commercial auto insurance market over the past few years among both InsurTech MGAs and insurance incumbents. Insurers have launched loss control ...
The Financial Case for Negotiation: How Indemnity Discipline Can Transform Carrier Economics
EvenUp Law, the leading AI provider to the plaintiff bar, tells its prospective customers that its technology produces a 30% increase in settlement values, a 70% increase in policy limit demands, and ...
For Carriers, AI Can Now Mean Hyper-Personalized Customer Service, Leaders Say
The future of property/casualty insurance is here and it looks a lot like … a devoted personal assistant for the policyholder, one that moves at lightning speed and never complains or takes a day ...
Executive Viewpoint: One AI Won’t Save You
The property/casualty insurance industry has made artificial intelligence a top strategic priority for three consecutive years. It has invested accordingly. And it has, by most objective measures, ...