Viewpoints
A Gemba Walk Helps Leaders Lead Better: American Family CEO Salzwedel
Take a Gemba walk. That's a leadership tip from Jack Salzwedel, chairman, president and CEO of American Family Insurance. In a Dec. 1 LinkedIn blog posting, Salzwedel outlined what the word means and ...
Handling Tough Negotiations: Advice from a Chief Claims Officer
Many people think about negotiations in a formalized way: offer, demand, counter, counter to the counter and so on. This back-and-forth dance can make many feel uncomfortable. However, negotiation is ...
Data Analytics: Fueling the Future of Insurance
When you read about another new carrier carving out market share, how do they do it? Although they may not be established or a "big name," they harness technology and use data effectively from ...
Former CNA Chair Chookaszian Reveals the Industry’s Unused Asset: Customers
When you serve as a director for five public companies and two dozen insurance technology service providers, you travel quite a bit. Sharing economy innovations have opened a world of new experiences ...
Machine Learning at an MGA
Machine learning, AI, cognitive computing and predictive analytics—terms that are oftentimes used interchangeably these days—are washing over the insurance industry with promises of increased ...
What Data Carriers Should Collect from Agents and Why
When it comes to sales and marketing, carriers that distribute through independent agencies are not in control. Many carriers have put significant focus on data and analytics within their own ...
CEO Perspective: Giving 100 Percent to Build, Sustain Culture
You don't hear many kids say, "When I grow up, I want to work in insurance." Admittedly, even I didn't think insurance was very "cool" at a young age. How can the insurance industry stack up against ...
Meet the Insurance Industry’s Talent Gap Solution: The Longevity Economy
In her 1993 book, "The Fountain of Age," Betty Friedan used substantial science to subvert the "age-as-problem" notion, asserting, "Aging is not lost youth but a new stage of opportunity and ...