Viewpoints
‘Killer Apps’ and the Amazon Effect on Legacy Carriers
Once upon a time, in 1994, Amazon entered the commercial marketplace as an online bookstore. While Amazon was not the first company to offer this service, it was the first to offer to deliver any ...
CEO Viewpoint: Bold and Innovative Industry Action Required to Drive Progress on Diversity and Inclusion
Exponential increase in technological advances. Escalating impact of climate change. Extreme political polarization. Three phrases that describe the world we're living in and the emerging, evolving ...
What Insurers Can Learn About Customer Success From SaaS Models, Netflix and Amazon
No one purchases insurance from a carrier because he wants to. It doesn't taste good, drive fast, make you thin, keep you warm or save time. Nevertheless, many of the hardworking individuals who are ...
When Disaster Strikes, Sustainable Insurance and Reinsurance Industry Vital in Uncertain World: Swiss Re’s Ojeisekhoba
Following Hurricane Katrina in 2005, former U.S. Vice President Al Gore described it as "the first taste of a bitter cup that will be proffered to us over and over again." That devastating event ...
Broker Perspective: Get Back to Basics
Having recently attended a number of carrier events during which the structure of market contacts, departments and the underwriting process were once again reimagined as new and novel in a "back to ...
Q1 Loss Ratios Unsustainably High for InsurTech Carriers Root and Metromile
Considering differences in "share of voice" commanded by InsurTechs Lemonade and Root, a surprise of first-quarter 2018 is the fact that the Columbus, Ohio-based Root has squeezed past Lemonade in ...
Convergence of Tech and Insurance Will Transform Rather Than Disrupt Industry: Munich Re’s Hochburger
The insurance industry is experiencing a convergence with technology that is transforming the way it develops products, underwrites, prices and sells policies, and services its customers. This change ...
Creating Separation: The Secret Recipe For Building Competitive Advantage
Ours is a competitive industry and in a changing world which has added online multi-carrier marketing, multi-distributional selling (including those who are competing directly with their own ...