Viewpoints
What Insurers Can Learn About Customer Success From SaaS Models, Netflix and Amazon
No one purchases insurance from a carrier because he wants to. It doesn't taste good, drive fast, make you thin, keep you warm or save time. Nevertheless, many of the hardworking individuals who are ...
When Disaster Strikes, Sustainable Insurance and Reinsurance Industry Vital in Uncertain World: Swiss Re’s Ojeisekhoba
Following Hurricane Katrina in 2005, former U.S. Vice President Al Gore described it as "the first taste of a bitter cup that will be proffered to us over and over again." That devastating event ...
Broker Perspective: Get Back to Basics
Having recently attended a number of carrier events during which the structure of market contacts, departments and the underwriting process were once again reimagined as new and novel in a "back to ...
Q1 Loss Ratios Unsustainably High for InsurTech Carriers Root and Metromile
Considering differences in "share of voice" commanded by InsurTechs Lemonade and Root, a surprise of first-quarter 2018 is the fact that the Columbus, Ohio-based Root has squeezed past Lemonade in ...
Convergence of Tech and Insurance Will Transform Rather Than Disrupt Industry: Munich Re’s Hochburger
The insurance industry is experiencing a convergence with technology that is transforming the way it develops products, underwrites, prices and sells policies, and services its customers. This change ...
Creating Separation: The Secret Recipe For Building Competitive Advantage
Ours is a competitive industry and in a changing world which has added online multi-carrier marketing, multi-distributional selling (including those who are competing directly with their own ...
How MetLife Is Tracking Customer Sentiment With Analytics
The property/casualty business provides countless examples of initiatives to leverage data and analytics to improve agency relations, new business acquisition, underwriting and rating, and claim ...
Proud To Work In Insurance: Introducing ‘Insurance Flipsides’
Have you ever been asked what you do for a living and found yourself hesitating to answer? Perhaps you bravely declare your line of work and get reactions ranging from general apathy, to eye rolls, ...