Viewpoints
How Insurers Can Build Trust Through Customer Advocacy
For the average insurance consumer, the arithmetic is hard to ignore: The less insurers pay in claims, the more money they make. Thus is planted the seed of a doubt that so many policyholders seem to ...
Leading When The World Restarts: InsurTech Executive Views
How has the pandemic changed you personally? As a leader? How will it change your company? How should the industry plan to respond to future pandemics? Carrier Management asked carrier, reinsurance ...
Leading When The World Restarts: Executive Views
How has the pandemic changed you personally? As a leader? How will it change your company? How should the industry plan to respond to future pandemics? Carrier Management asked carrier, reinsurance ...
Overcommunication: A Leadership Lesson From the Crisis
If you asked business leaders at the beginning of March if they thought allowing staff to work from home was an efficient way to run a company, I bet the overwhelming majority would have said no. ...
COVID Challenges: Perspective on P/C Insurance Leadership and Operational Productivity
From a personal perspective, the pandemic crisis has especially highlighted the importance of abiding by a driving purpose and core values. I have tried to function and act by our company's core ...
How AM Best’s Workforce Stays Productive, Maintains a Sense of Belonging
Across the United States, work-from-home mandates helped to quell the spread of the COVID-19 virus. AM Best moved quickly to get out in front of the work-from-home curve and help its entire workforce ...
Walls Between Life and Work Come Down
One of my team talked about resilience and courage being key words to describe the way our business has dealt with the new realities of a COVID-19 world. These are words I equate with the men and ...
Next Insurance: Getting Small Businesses Back to Work
I strongly believe that insurance is a social good, and as a company Next Insurance strongly values a customer-centric approach to service. The challenges of the pandemic have motivated us as an ...