External Perspective
Customer-Centric Strategies Start With Governance: PwC Report
Becoming a more customer-centric insurer isn't simply a matter of finding the right technology, according to a recent PwC report, which asserts that inadequate governance explains why carriers ...
What Linus Teaches About Innovation
I have been bonked all afternoon. It's that time of year. Brooklyn's stoops, plumped by great pumpkins, are bright with autumn leaves. Sweeping up means braving the barrage of falling kernels, ...
How Virtual Agents Powered by Artificial Intelligence Can Transform Insurance
As with most industries within the financial services sector, insurance is facing the dual pressures of needing to keep costs down in a competitive environment while maintaining satisfaction ...
Harnessing the Mobile Revolution to Meet High Customer Expectations
The mobile revolution has transformed the way we interact, the way we shop, and the way we do business. Access to the internet is fast-becoming a fundamental human right. Traditional sales channels ...
Actuaries vs. Underwriters: Can Analytics Bring Them Together?
It's bad enough that property/casualty insurance companies are trying to fend off competitors in their own industry—and potential disrupters from outside—both vying to steal good risks away at ...
How Great Leaders Lead
As we build on the principles presented in this series on servant leadership, we get to a core idea that raises an obvious question. The core principle: Servant leaders provide leadership. The ...
Insurance CEOs Fearing ‘Uberization’ Eye Cognitive Computing: IBM Survey
The trend of "uberization"—industry disruption caused by an unlikely outside competitor—has become a key concern of executives in and outside the insurance industry, according to a new IBM study ...
The Top 10 Ways to Spook Policyholders
FROM THE ARCHIVES: A VINTAGE CARRIER MANAGEMENT ARTICLE FROM 2015. What are you afraid of this Halloween? That your customers might disappear like ghosts? That your competitors might pick them off ...