External Perspective
An E-Infusion: Infusing Ethics Into Your Organization
Much has been written about the need for ethics and ethical behavior in organizations, and most people, when approached with the subject, show body language that says "I know it. I do it. Don't talk ...
JLT Re: Buyers Should Put Resilient Reinsurance Cycle to Good Use
Despite proclamations by some observers that the reinsurance cycle is dead, JLT Re says, reports of its demise are greatly exaggerated – and now is the time for buyers to use the cycle, and ...
Investment Returns Reveal Payoff of Great Customer Experience for Insurers
What's a great, differentiated customer experience really worth to an insurance carrier? It's a vexing question for the insurance industry, where the idea of investing in a better customer experience ...
Insurance Matters for Police Reform: University Researcher
Liability insurance may be a "neglected backdoor route to police reform," according to a researcher from the University of Chicago. John Rappaport, an assistant professor at the University of Chicago ...
Highlights of the Insurance Data Security Model Law
A draft of the Insurance Data Security Model Law was released by the Cybersecurity (EX) Task Force in March. Insurers and others have been commenting on the release through written letters and during ...
Try to Walk in Millennials’ Shoes (Before You Market to Them)
Marketing to millennials is all the rage. Still, for many, crafting an effective message for millennials remains a mystery. We may know a few things about how old they are and what they like, but do ...
With Insurance Industry Transformation, the Struggle Is Real: KPMG
The talk is out there: Insurance industry leaders have often spoken of transforming operations to embrace disruptive advances including big data, other new technology and related customer service ...
Positive Online Claims Experiences Can Build Customer Loyalty
In the digital age, going online to shop, pay your bills, and do business is the norm. Internet usage and smartphone ownership have risen sharply in the last few years, especially in advanced ...