Executive Viewpoint
After COVID: The Road Ahead for Agents
Looking ahead to the days after the COVID-19 crisis, the need for some changes in the independent agency channel becomes clear. The channel needs more—and better—digital capabilities. During the ...
InsurTechs Will Not Shape the Industry’s Future Alone
InsurTech was once the Wild West of the insurance industry. Many of InsurTech's early players came from outside insurance after observing the industry struggle to deliver what was, in their view, a ...
After Crisis, It Won’t Be Business as Usual—It Will Be Business Done Better: Opinion
As the insurance industry begins to settle into the new norm of working from home (WFH), most companies will be questioning the very fundamentals of their day-to-day operating models. Staff will, of ...
8 Things That Will Never Be the Same in Insurance After COVID-19
More than any human, COVID-19 is driving a digital transformation of the insurance industry. Everything about the way the industry has traditionally worked is under challenge due to the quarantine, ...
*Editor’s Choice 2020* Psychic Leadership: Why We Need It During This Crisis
Week #1 = Shock (mandatory work from home, seriously?) Week #2 = Novelty (Zoom meetings, crazy hat day, check out my workspace!) Week #3 = Realization (wait, we need to actually run our business this ...
Pandemic Crisis Story: Moving 1,000-Plus Employees in 7 Countries in Just 2 Weeks
The rapid spread of COVID-19 took the business world by surprise. Like most companies, the Xceedance business continuity plan did not envision all personnel working from home for an extended period ...
Three Waves of Insurance Innovation Are Here—Are You Ready?
It didn't surprise anyone in the industry when insurance was called "one of the sexiest categories in tech" last year in Fortune magazine. Insurance is already a huge part of people's lives and the ...
Turning Intelligent Sensors and Signals Into Insurance Customer Value
Amazon's futuristic Go stores caught the world by storm with a new vision for advanced shopping customer experiences. In fact, 7-Eleven felt the heat and recently announced their plans to build ...