Viewpoints
GenAI: Why Many Insurance Companies Are Getting It Wrong
Since November 2022 when OpenAI brought LLMs and GenAI to the broad public, I have discussed AI with more than 100 insurance companies, both big and small. Nearly every one of them has conducted at ...
They Should Take the Picture: How P/C Insurers Should Respond to Photo Flak
My interest in all things property/casualty insurance prompts my smartphone to serve up lots of news from across the nation about carrier activities—local news clips and mainstream media articles ...
Executive Viewpoint: Reason Over Rhetoric
Some environmental activists have turned to demanding insurers immediately stop underwriting and investing in fossil fuel projects, believing this will help solve climate ...
Cyber Resilience Lessons from the CrowdStrike Outage
Imagine arriving at London's Heathrow Airport only to find your flight merged with two others and chaos reigning supreme with baggage scattered everywhere. This was the real-life impact of the recent ...
Viewpoint: Generative AI in Insurance Isn’t Working
The insurance industry is at a pivotal moment in embracing generative AI. According to the ISG Pulse Check State of the European Insurance Industry 2024, insurance firms are actively engaged in ...
CEO Viewpoint: Leveraging AI to Combat Social Inflation in P/C Insurance
Social inflation is an ever-present concern in the property/casualty insurance industry, putting pressure on their reserve levels and overall financial stability. According to research from Swiss Re ...
How to Outperform: Don’t Outsource Underwriting; Manage Cycles
Executives of two property/casualty insurance organizations—Kinsale Insurance and the U.S. P/C operations of Arch Capital—shared their recipes for success with an analyst who crowned their ...
CEO Viewpoints: On Michigan, California and Litigation ‘Leeches’
"Michigan—not so great." The easy-to-overlook observation about insurance risk, delivered by Elizabeth Heck, chief executive officer of Greater New York Insurance Companies, during a panel ...