Claims & Reserving
Supporting Underwriting, Claims Decisions With the Science of Behavioral Economics
Successful insurance product administration requires consistent, accurate decisions from the evaluation of submissions at underwriting to the adjudication of claims. Effective decision operations are ...
Estimating Climate Change Risk: Do Scientists Need a New Approach?
It has become increasingly common for the general media to say that weather-related disasters have been caused by climate change. Such headlines have largely been frowned upon by the scientific ...
If Passed, Bills to Nullify BI Exclusions Could Prove Disastrous: AM Best
Legislation to nullify business interruption (BI) exclusions in some states could have disastrous consequences for the P/C insurance industry if passed, potentially wiping out up to 50 percent of ...
8 Things That Will Never Be the Same in Insurance After COVID-19
More than any human, COVID-19 is driving a digital transformation of the insurance industry. Everything about the way the industry has traditionally worked is under challenge due to the quarantine, ...
Why Leveraging AI Now Will Improve Customer Experience in the Future
Insurance customers don't have lofty expectations. They simply want a fairly priced policy that fits their lifestyle, prompt and efficient solutions, and authentic interactions. And the majority ...
Sea Levels Could Rise 5 Feet if Glacier Thaws, and Other CM Risk Alerts
If the Denman glacier in East Antarctica keeps thawing, scientists warn it could raise sea levels almost five feet. The New York MTA's new tap-to-pay fare system may be putting rider privacy at risk. ...
Pandemic to Change Future of Workers Comp, Personal Auto: Forrester
The global COVID-19 pandemic "will change the insurance industry irrevocably over the coming decade," says a new report from Forrester, with some of the biggest impacts hitting workers compensation ...
How On-Demand Tech Will Help Insurers Show Their Value Post Crisis
Since I started this series, the world's perception of insurance and its value has changed. There are countless stories bashing the inability of insurance to protect during a pandemic. Hopefully, the ...