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How We Did It: How a 150-Year-Old Mutual Transformed Culture to Drive AI
Chubb made headlines in December 2025 when it announced a 20% headcount reduction tied to AI automation. Around the same time, the CEO of a regional mutual carrier in Indiana made the opposite bet. ...
USAA Not Done With Dividends: Florida Reforms Prompt $0.5B Payout
When USAA announced nearly $4 billion in policyholder dividends in December last year, the military insurer cited its financial discipline and the proactive steps of members to prevent losses among ...
Insurance AI: What You Won’t Read in the Press Releases
I just got back from one of the largest insurance technology gatherings in the United States. Six thousand people. Two days. More AI pitches than I could count. Here is what I actually took from ...
‘We’ll Want Some Proof’: State Farm CEO’s Take on NY Auto Insurance Reforms
While State Farm publicly supported auto insurance reform measures in New York this year, now that a package of changes has been written into the state's statutes, the insurance giant is taking a ...
Progressive Is Biggest Auto Insurer, Surpassing State Farm: S&P GMI
The numbers aren't all in, but it looks like Progressive is now the biggest private passenger auto insurer, based on an analysis from S&P Global Market Intelligence that shows Progressive ...
Travelers Builds Insurance-Specific LLM
The Travelers Companies, Inc. announced this week that engineers and data scientists have developed TravelersLLM, a proprietary large language model tailored to its property/casualty business. ...
What Happens to Property Pricing in ’27, Insurance, Reinsurance Execs Ask
Insurance and reinsurance executives speaking at a recent industry conference said there were few surprises during midyear 2026 reinsurance renewals—with past overreactions on price hikes ...
The 24-Hour Window: The Race to Keep Claims Out of Litigation
In insurance, the first 24 hours after a claim is filed are often the most important. It is the carrier's best opportunity to make a strong first impression, establish trust and help policyholders ...
Mythos Proportions
In late March, rumors of a new Anthropic Claude AI model called Mythos triggered a sudden sell-off in cybersecurity stocks. Panic mounted weeks later when the company confirmed that the software was ...
Mythos Myths: Good Guys Hold More Cybersecurity Cards, Insurer CEO Says
No offense to the members of the media, but the media tends to blow this stuff up. That's how Jim Williamson, president and chief executive officer of insurer and reinsurer Everest Group Ltd., ...
Ranking: Who Are the Insurance Industry’s AI Talent, Maturity Leaders?
One out of every 50 employees working at a group of 30 large insurers is an AI specialist, according to an analysis published by a benchmarking firm, which ranks Allianz, AXA and Chubb as AI talent ...
How to Improve Small Commercial Property Underwriting
Severe weather volatility and rising loss severity are placing sustained pressure on the small commercial property insurance landscape. Weather-related events now account for more than 65% of U.S. ...
Exclude It, Harness It, Get Greedy: McGavick’s Take on Insurers’ AI Playbook
Mike McGavick, the former chief executive of XL Group and Safeco Insurance, sees exciting possibilities ahead for AI to refocus the insurance industry on the problems it is designed to solve. But ...
How Insurers Know When It’s Time to Scale AI
After several years of experimentation with generative AI and machine learning, many carriers have moved beyond asking whether AI has a role in insurance. Instead, they're grappling with a different ...
Agent-Carrier Relationships Improving, Survey Shows
Maybe it's the result of a softer market. Or maybe deliberate carrier investments in agency relationships are paying off. First Connect Chief Executive Officer Aviad Pinkovezky tossed out the two ...
Complex Cats, Talent Exodus Will Confound Insurance Models This Year: Report
The 2026 catastrophe season will face a more distributed and harder-to-predict risk landscape than carriers have historically planned for, according to a new report by global claims administrator ...
The Price of Loyalty: How Higher Premiums Are Reshaping Carrier Retention
The homeowners insurance industry has stuck pretty closely to the status quo when it comes to customer relationships for decades now. That's because many policyholders have remained with the same ...
Most American Workers Are Checked Out, and Like ‘The Office,’ Their Bosses Are the Last to Know
Michael Scott, the hapless regional manager at the center of the American version of "The Office" played by Steve Carell, believed he was the world's best boss. He even had the mug to prove ...
California’s Major Fault Intersection at Highest Stress Level in 1,000 Years: Study
Southern California's major fault system is more stressed than at any point in the last 1,000 years, according to a new study by the University of Bern. Cajon Pass, where the San Andreas and San ...
The Big Dog Is Off the Tech Porch: State Farm as ‘Next Gen Good Neighbor’
You'd have to roll back the calendar a few decades to find a time when competitive moves by the nation's biggest auto and home insurer were described with the phrase, "The big dog is off the porch." ...
5 Principles for Insurers: Testing Agentic AI’s Next Wave
When OpenClaw emerged publicly earlier this year, much of the reaction focused on risk. The open-source framework demonstrated how AI agents can autonomously navigate systems, execute multi-step ...
Changes in Policy Language, Provisions Suppressing Claim Volume: Report
U.S. claim volume fell 8.9% from last year, with total claims dipping 13.1% below the five-year average, despite several large catastrophe events, a new report shows. What's driving the trends isn't ...
AI Poised to Tilt Job Market Leverage Toward Older Workers
When it comes to job cuts, older workers are often disproportionately affected. But a new survey of chief executive officers suggests this won't be a given as companies adopt artificial ...
The Skills People Still Perform Better Than AI
Many workers fear machines will supplant them as adoption of artificial intelligence accelerates. But what if people have qualities both unmistakably human and essential to career success that AI ...
Solving the Right Problem: Customer Experience Starts With People
InsurTech has helped the insurance industry move forward in its race toward innovation, but industry leaders are cautioning insurers not to let excitement around new technology get ahead of them. "As ...
Why Reinsurance’s AI Pilots Don’t Scale
Recently, a major reinsurance broker ran a generative AI pilot that was applauded in the boardroom. It was a contract data extraction system that reduced hours of manual review to mere minutes. It ...
Data Centers Are Being Built in Areas Exposed to Extreme Weather
A significant number of data centers are being built in areas that are exposed to extreme weather risks brought on by climate change, a report by XDI has found. A study of roughly 2,600 planned data ...
Executives on the Move at AIG, HDI, Everest Group and The Andover Cos.
American International Group (AIG) announced that Nancy Bewlay has been named executive vice president, global chief underwriting officer, effective September 8, 2026. Bewlay will report to Eric ...
The Readiness Is All: New AIG CEO Andersen Talks Industry Relevance
Eric Andersen doesn't have any more insight into what the next five years will look like than his peers, but the message he delivered to them about the industry's role in a changing world is clear: ...
Viewpoint: Boom in Hyperscale Data Centers Puts Insurers to the Test
Hyperscale data center campuses represent the latest growth opportunity for global insurers and reinsurers. Annual investment in these specialized facilities will likely surpass $300 billion by 2027, ...
California UPS Mechanic Admits to Workers Comp Fraud
A former UPS employee was sentenced to 90 days in jail, two years' probation, and ordered to pay $50,000 restitution to Liberty Mutual Insurance after submitting a fraudulent workers compensation ...
Bending the Casualty Curve: Why Casualty Analytics Is Approaching Its Inflection Point
"The immense diversity of the causes of casualty catastrophes as well as a lack of historical antecedents makes modeling casualty cats more difficult than modeling property cats, but not ...
How We’re Doing It: Customers, Agents Play Vital Roles in Commercial Auto Telematics Success
Telematics has gained significant momentum in the U.S. commercial auto insurance market over the past few years among both InsurTech MGAs and insurance incumbents. Insurers have launched loss control ...
GEICO’s Gecko Appeared on His First Podcast
The iconic GEICO Gecko appeared live and unscripted on his first podcast last week. On June 11, the character appeared as a real-time, AI-powered participant on the iHeartMedia podcast "Fudd Around ...
Making Decisions Under Pressure in Complex Risk Environments
Insurance leaders say today's risk environment is creating challenges that are more difficult to predict than ever before. This is leading insurers to rethink how they assess risk and make the right ...
Supply Shocks Beyond Hormuz: Other Ports Face ‘High’ Risk of Disruption
Supply chain shocks extend beyond the Strait of Hormuz, according to research from Verisk Maplecroft, which finds roughly one-third of major ports and airports are exposed to 'high' or 'very high' ...
Wall Street Is Gaining Access to New Catastrophe Models to Help Predict Wars
As Wall Street races to incorporate war into its risk scenarios, the same people modeling natural catastrophes are now adapting their methodology to help investors, banks and insurers predict ...
Two for One
The line between traditional indemnity insurance and parametric solutions is fading. Although carriers have offered both for decades, operational silos kept them separate: indemnity relied on ...
Surge in Catalytic Converter Thefts Highlights Top 10 Vehicles Targeted: CARFAX
A rise in value has caused an increase in catalytic converter thefts across the U.S., according to new data from vehicle history provider CARFAX. More than 137,000 catalytic converters were stolen in ...
Beyond Consensus: The Leadership Advantage Insurance Execs Need Now
In the insurance industry, consensus can feel comfortable. Committees review the data. Stakeholders weigh in. Risk is analyzed from every angle. Discussions continue until everyone is aligned. But ...
More Than 1M People Alerted Before Northern California Quake
California's Earthquake Early Warning System delivered advance alerts to more than one million people before the shaking began, according to Governor Gavin Newsom. The first-of-its-kind Earthquake ...
How Doublet Earthquakes That Struck Venezuela Happen
The two powerful earthquakes that struck Venezuela's northern coast, killing more than 180 people, were an event known as a "doublet." Doublet earthquakes happen when a pair of similar-sized quakes ...
NAIC Says Data Taken in Hack Has Been Published Online
The National Association of Insurance Commissioners (NAIC) now says the data taken earlier this month from its information technology systems has been published online by the hackers responsible. In ...
Engine Failure Not a Factor in Fiery Skydiving Plane Crash That Killed 12
Federal safety investigators said in a new preliminary report that they found no indication that engine failure caused the fiery crash of a plane on a skydiving outing last month in Missouri that ...
Homeownership Becoming Less Affordable: Kin
The homeowners insurance picture has gotten meaningfully worse in the last six months, according to Kin's 2026 Midyear Homeownership Report. Kin surveyed 1,000 homeowners to see how sentiment has ...
California Road Rage Incident Leads to Insurance Fraud Conviction
A California man was convicted last week of trying to profit from a road rage incident by submitting a claim to his insurance company for the damage he caused to his own car, according to an ...
Your Tech Stack Is Your Recruiting Strategy (Whether You Know It or Not)
The top 10 insurers in the world employ 56% of all AI talent in the insurance industry. That is not a distribution curve; it is a verdict on the state of the industry. While there are thousands of ...
Viewpoint: Insurers Seek to Navigate Cost of Capital Hurdles to Better Fund Their Futures
It was an eventful first quarter, with the Iran conflict co-mingling with market concerns over the private credit exposures held by both European banks and insurers. Unsurprisingly, debt issuance has ...
Montgomery v. Caribe Increases Litigation Activity, Not Shipper Exposure
A recent Supreme Court decision that is widely viewed as a significant development in transportation litigation is particularly worth examining in the context of negligent hiring claims against ...