Regulation & Compliance
Ongoing Improvement, Empowerment Help Create an Outstanding Customer Service Culture
Great leaders seeking to develop outstanding customer service at their companies can get there by committing to an office culture that celebrates ongoing improvement and empowered employees. A recent ...
Property/Casualty Insurance Outlooks: What Experts Say to Expect in 2020
What does the year have in store for property/casualty insurers? There have been a lot of predictions published since late last year, with most forecasters commenting on insurance market conditions, ...
Liberty Mutual Takes on Uber Coverage in Three Regions
Liberty Mutual Insurance will provide coverage for Uber drivers and passengers throughout New England, South Carolina and Puerto Rico as part of the company's 2020 auto insurance programs, which ...
California Proposes Reform on How Insurers Offer Group Discounts
The California Department of Insurance is proposing to reform how insurers offer group discounts based on occupation, education, and other factors, contending some the insurers' programs discriminate ...
Balance Sheets at Risk? What’s Next for Workers Comp Insurers
Although workers compensation results remain strong—and the line continues to outperform all other commercial insurance lines—worries about continued soft pricing and loss reserve levels for ...
Lloyd’s Agrees to More Reg Checks on Harassment Whistleblower Process
The Bank of England has stepped up its monitoring of Lloyd's of London's whistleblowing systems, the central bank said on Monday, after reports this year about sexual harassment and bullying at the ...
S&P Assigns A- Ratings to Fidelis Insurance Operating Subs; Holding Co. at BBB
Noting the proven track record of its management team and strong top-line growth in a five year time frame, S&P Global Ratings has assigned A- financial strength ratings to the operating units of ...
Safeway Insurance Group Earns A.M. Best Ratings Outlook Upgrade
Safeway Insurance Group gained a ratings outlook upgrade from A.M. Best, thanks to solid rate increases and a number of strategic initiatives the ratings agency views as positive developments. A.M. ...