Industry News
Empathy Key Competitive Edge Companies Shouldn’t Ignore: Zurich
A new study highlights how empathy can bridge the customer satisfaction gap between expectations and experience, according to Zurich Insurance Group. In a new report, "Addressing the Empathy Gap: How ...
Can a More Unified Front Be Formed Against Legal System Abuse?
To tell the public what it spends on insurance—an amount largely affected by what it calls legal system abuse—Uber has started to provide information on ...
An Unsustainable Trend – Declining P/C Rates and Rising Cost of Risk: Marsh’s Doyle
Property/casualty prices are declining, while the cost of risk continues to rise – a trend that is unsustainable over time, according to John Doyle, president and chief executive officer of Marsh ...
Too Much Profit? Progressive’s Florida Results Generate Nearly $1B Q3 Charge
Progressive posted $2.6 billion in third-quarter net income last week in spite of taking a nearly $1 billion charge to account for excess profits the carrier will have to return to Florida auto ...
Natural Disaster Claims in 2025 to Again Top $100B Despite ‘Abnormally Low’ Q3 Events
Global insured losses from natural catastrophes during the first nine months of 2025 are estimated to hit $105 billion, bringing the sixth consecutive calendar year with losses topping $100 billion ...
New California Law Aims to Stabilize Insurance for Those Unable to Get Private Coverage
California Gov. Gavin Newsom signed a bipartisan bill that aims to prevent the state's home insurer of last resort from running out of money following a natural disaster. The FAIR Plan is an ...
Illinois Sues State Farm for Refusal to Release Homeowners Insurance Data
The State of Illinois is suing State Farm for refusing to provide nationwide homeowners insurance data at the request of the Illinois Department of Insurance (IDOI). Attorney General Kwame Raoul ...
Weak Governance of Artificial Intelligence Raises Risks of Cyber Attacks: Moody’s
Weak artificial intelligence (AI) governance practices pose a growing risk of data breaches, warns a report published by Moody's Ratings. Large numbers of companies and organizations "have no rules ...
Kemper’s Lacher Steps Down as CEO
Kemper Corporation announced that Joseph P. Lacher Jr. will step down as president and chief executive officer after nearly a decade in the role and will conclude his ...