The Hanover Insurance Group has appointed David J. Lovely executive vice president and chief claims officer.

Lovely joins The Hanover from PricewaterhouseCoopers (PwC), where he was responsible for building a new practice to help clients strengthen their ability to deter, detect and respond to insurance fraud across the P/C, life and healthcare markets. Prior to PwC, he was the VP and UK and global chief claims officer of the Aviva Group. Lovely also has held various claims leadership roles in strategy and operations, commercial insurance, accident life and health, workers compensation claims and transformation at companies including Chubb Insurance, Allianz Insurance Group, General Electric Company and Liberty Mutual.

Lovely replaces Mark Welzenbach, who announced in 2022 that he would be retiring from The Hanover after 17 years with the company. Welzenbach will work closely with Lovely over the next few months to ensure a smooth transition.

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Everen Limited announced that George F. Hutchings, senior vice president and chief operating officer, will retire at the end of 2023. He will be succeeded by Robert J. Foskey, SVP and chief actuary, effective April 1, 2023.

Hutchings will remain at Everen for the balance of 2023 as Special Advisor.

John Weisner, Everen’s chairman, said Hutchings has been a “steadfast and strategic leader” who has “played a significant role in transforming the mutual insurer, including the establishment of a highly cost-effective capital structure, the introduction of a revised pricing methodology, the launch of a new way to cover windstorm losses, the creation of online data analytics for the membership, the development of several strategic plans and the full renaming and rebranding of the organization.”

Everen said that Foskey’s selection is the culmination of a robust, multi-year leadership development and succession planning process led by the board. Weisner added that “Rob was the natural choice to succeed George given his significant involvement in virtually all of the improvements made to Everen over the past 17 years.”

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RIMS announced that Jennifer Santiago will lead the Society as president for the 2023 term, effective Jan. 1.

Santiago is the director, risk management and safety, at Wakefern Food Corp., the largest retailer-owned cooperative in the United States with over $18 billion in revenues and 51 member companies that independently own and operate more than 360 retail supermarkets. For Wakefern, she sets the vision and strategic direction for corporate and member risk management, insurance risk financing, captive management and safety management programs across the enterprise.

Previously, Santiago was the assistant vice president and chief risk officer (CRO) at The Pennsylvania State University. Her experience includes leading enterprise risk management, operational risk, ethics and compliance risk, and insurance initiatives at Novartis Pharmaceutical Corporation, Ingersoll Rand, Arthur J Gallagher Risk Management Services and NYU Medical Center.

Santiago has been a RIMS member for over 15 years, serving on the Society’s Board of Directors since 2014.