Commercial insurers, like other carriers, are gearing up for some major technology-driven transformations. Here, we list three ways that insurers can ready their organizations for the changes to come.

• Commercial insurance carriers, by tapping vast amounts of external data now available, can eliminate the need to request and clarify application data and instead concentrate on spotting and leveraging the factors that make the greater difference for loss projections. By doing so, carriers will gain improved operating results and retention, while producers, underwriters and applicants/insureds will all have a better experience, writes Kimberly Holmes, head of XL Catlin’s global strategic analytics team. This link will connect you to her full assessment of the issue.

• Four types of artificial intelligence – assisted AI, automated AI, augmented AI and autonomous AI – all have their uses for various commercial underwriting tasks and decisions. Click on this link here to read PwC’s Anand Rao’s assessment of which type of AI applies best to which task.

• As technology becomes more commonplace in all aspects of the insurance business, it is even more important for carriers to understand and master the customer experience. David Pieffer, the Property & Casualty Insurance Practice Lead for J.D. Power, writes that commercial insurers need to think of their customers in particular because “business-to-business buyers are more demanding.” This link connects you to Pieffer’s broader discussion about what commercial insurers must consider today to meet their customers’ needs.