Claims Satisfaction Leaders Reveal Secrets to Success
What is the secret to an insurance claims experience that satisfies customers?
For years, J.D. Power has conducted surveys and curated ...
Members Only Content
Risks to Watch: Climate Change and Football Stadiums; Air Taxis and More
In this edition of Carrier Management's Risk Alerts: Football stadiums could potentially lose billions due to climate change. Longer trains bring higher risk of ...
The End. And the Beginning
I think I know how Joe Biden felt when he was forced to accept the fate that he shouldn't run for re-election after a long career in public service, and after putting his ...
Bumps Ahead as Disruption Drives Changes in Auto Insurance
There is no doubt the auto insurance industry is in a state of flux. Rising repair costs, poor driving behavior and advancing auto technology has disrupted the market, ...
So…Where Are We Now? VC Viewpoint on InsurTech Funding Trends
Long seen as ripe for innovation, the insurance industry attracted significant attention from venture capital investors over the last few years. A renewed focus on ...
The Evolving GenAI Journey: Three Ways the Technology Is Impacting P/C Insurance
It is difficult to recall many technologies that have ascended from such relative obscurity to becoming a top agenda item driving conversations across sectors as rapidly ...
The Compliance Imperative: How Louisiana’s House Bill 672 Is Reshaping the MGA and TPA Landscape
Louisiana's newly enacted House Bill 672 has introduced a wave of regulatory changes that specifically target managing general agents (MGAs) operating within the state. ...
CEO View: How to Bolster Commercial Underwriting With AI Assistants
Having entered the business and technological mainstream two years ago, Generative AI is now helping to boost operations and cost efficiency across the insurance landscape. Among GenAI's cutting-edge ...
Underwriting Games: To Manage the Cycle Effectively, Focus on Behavior
Prices are under pressure in many insurance markets. After an extended period where pricing levels have risen and held at profitable levels, the balance of power appears to be shifting to buyers. In ...
Soft Commercial Market Ahead: Prepare for Underwriter ‘Herd Behavior’
Commercial insurance pricing is cyclical, and the top of the hard market cycle appears to be at hand. While traditional cycle models point the finger at the availability ...