Viewpoint: What’s on Tap for Insurance Digital Marketing in 2025?
Historically, insurance has had a reputation as an industry slow to embrace change. However, it's safe to say that technology and customer expectations are leaving ...
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Hiring for Attitude: What Sets Lemonade Apart
An executive speaking at Lemonade's Investor Day late last month took investors behind the scenes to watch some of its AI bots in action. The point of the demonstration, however, was to do more than ...
Defense Lawyer’s Perspective: Connecting Insurers, Promoting Plaintiff-Style Solidarity
Back in 2018, there weren't too many insurance professionals talking about social inflation.
William ...
Unite and Conquer: How the Insurance Industry Can Deflate Social Inflation
At one of the early meetings of American Legal Connections, Rich Henderson, a senior vice president for reinsurer TransRe, bumped into a concerned client from a hospital ...
A New Claims Playbook: United and Street Smart on Litigation Demands
Social inflation is at the heart of rising claims severity trends showing up on the books of casualty insurers and reinsurers, industry representatives agree.
"But ...
5 Questions to Ask to Identify Your Company-Specific Top Risks
There is no denying the popularity of top 10 lists.
Whatever the subject—sports, music, literature, business, you name it—there is ...
Generative AI: A Double Agent Serving Good and Evil in the World of Claims
Claims professionals need to adapt to the AI evolution at a fast pace as the same technologies used to fight claims fraud are also being used to perpetuate it, according ...
Claims Satisfaction Leaders Reveal Secrets to Success
What is the secret to an insurance claims experience that satisfies customers?
For years, J.D. Power has conducted surveys and curated ...
Risks to Watch: Climate Change and Football Stadiums; Air Taxis and More
In this edition of Carrier Management's Risk Alerts: Football stadiums could potentially lose billions due to climate change. Longer trains bring higher risk of ...
Bumps Ahead as Disruption Drives Changes in Auto Insurance
There is no doubt the auto insurance industry is in a state of flux. Rising repair costs, poor driving behavior and advancing auto technology has disrupted the market, ...