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Viewpoint: Humanizing AI for a Better Customer Experience in Insurance
Humanizing AI sounds like a contradiction in terms, but within the realm of insurance, it's a necessity for carriers wishing to maintain an enhanced customer experience and better retention. This is ...
Executive Viewpoint: Realizing the Benefits of Predictive Models, AI for Cat Claims
Being a claims professional in today's world is much more complex compared to the past 10 years — or even just five.
The insurance ...
Google Search vs. ChatGPT AI: Which Should P/C Insurers Use?
Whether you're a casualty underwriter trying to investigate the most recent lawsuit filed against a potential insured or a journalist doing fact checking on recent events, a search engine like Google ...
The Mobility Revolution Is Coming for Insurers
What would you do if you had advance knowledge of massive changes coming to your industry? And what if you knew generally what form the changes would take and the likely ...
Eyes Wide Open: A ChatGPT Users’ Guide for Insurance Professionals
OpenAI's ChatGPT will give you some pushback if you ask it how to commit a crime—like breaking into someone's house. But a little creative coaxing can elicit a "misaligned response" from the ...
Preventing DDoS Attacks in the Global Insurance Sector
Every year (and at times, every month), cybercriminals continue to adapt their attack methodology, and businesses in the insurance sector need to be especially vigilant ...
What Insurers Should Know About PFAS
Scientists faced a problem when the space race was heating up in the mid-20th century. They needed to develop materials to withstand the heat of atmospheric entry and ...
Executive Viewpoint: When It Comes to Protection, It’s Time to Go on Offense
During my time playing wide receiver at the University of Northern Colorado, I learned firsthand there are a lot of advantages to being on offense. Being on offense is ...
How to Win Reinsurance Negotiations in a ‘Show Don’t Tell’ Hard Market
We need to talk about the cost of reinsurance.
Primary property/casualty insurance carriers and MGAs are still squeamish following the ...