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Keeping Humanity Alive in Tech-Forward Insurance Teams
As insurance leaders gain a better handle on the challenges of embracing technology, another challenge is emerging: making sure technology doesn't replace humanity in team building. "The biggest ...
No Escape From Tariffs — Not Even for D&O Liability Insurers
While property/casualty insurance executives are largely focused on the impacts of tariffs on short-tail lines like personal auto and property, investment market jitters ...
Beyond Automation: How GenAI Informs Next Best Action in P/C Insurance Claims and Underwriting
The insurance industry is increasingly adopting AI to streamline operations, automate tasks and improve customer experiences. But while AI automation, in particular, has ...
InsurTech Profile: Tech Innovation Guides Work at Turvi
Maybe it had something to do with being a kid when the first "Star Wars" movie was released. Or maybe it was that sense of satisfaction from writing a line of code on an Apple II and watching the ...
The Future of the Insurance Customer Experience Is Unity, Personalization
In a competitive insurance landscape, delivering the best customer experience goes beyond simply processing claims. It means creating efficiency for everyone in the value ...
The Workplace Is Changing; So Are the Risks for Employment Discrimination Claims
As technology and social changes transform the workplace, employers and their insurers face a growing risk of employment discrimination claims and lawsuits.
Revisiting California’s Wildfires: A Personal Journey
PART TWO OF A TWO-PART SERIESI had been determined not to visit the scene of such grief and despair ...
The Future of Premium Audits: Using AI Assistants to Streamline Data Collection
Although it may not be discussed as frequently as claims in commercial insurance, a negative premium audit experience can be just as likely as a poor claims experience to ...
