How to Be Strategy-Focused: The Balanced Scorecard Explained
While a transformation is a daunting task for any carrier, American Modern used a tool known as Kaplan and Norton's Balanced Scorecard and Strategy to map out the way ...
P/C Insurance Profit Making
Profit-making engines of P/C insurers are featured in this edition, along with articles about a current hot topic in tech—generative AI.
“Alignment” is a key concept that ties the two seemingly disparate themes together.
Aligning values of people and machines in some chosen way to achieve desired outcomes is a key to success in both areas.
Read the stories of RLI’s 27 straight years of underwriting profit, American Modern’s multiyear business transformation and SiriusPoint’s in-progress turnaround, told to Carrier Management by the executives that manage the alignment activities. And then read about the perils of misaligning emerging generative AI tools, like ChatGPT.
In This Issue
Cover Story: P/C Insurance Profit Making
How 1,000 Owners Keep RLI's Underwriting Profit Record Going
The underwriting expense ratio at RLI Corp. settles in at about 40 percent year in and year out, yet RLI's overall combined ratio is regularly among the best in the ...
The Pros and Cons of Going Private
In the days before hedge fund manager Daniel Loeb decided to drop its buyout of SiriusPoint, Carrier Management asked analysts at AM Best and Fitch Ratings about the pros ...
CEO Insights: Lessons Learned From a Business Transformation
Collapsing seven legacy technology systems into a single, integrated one while also winnowing 3,000 specialty insurance products down to 600 isn't easy. Particularly when ...
Repricing Is Not Reunderwriting
A rising tide carries all boats. That rings true currently in commercial insurance. Carriers have broadly brushed aside concerns about geopolitics, inflation and natural ...
Serious Change Underway at SiriusPoint
SiriusPoint has seen a cluster of challenges over the past two years—ranging from an incomplete merger integration to persistent underwriting and investment losses to ...
What's Next at American Modern: Conquering Yellowstone
"We don't call it 'digital transformation' because we haunted the organization with 'business transformation.' We needed to find a better word," American Modern CEO ...
COO Tip: Ditch the Weekly Status Meeting; Let's Get It Done
These days, operations executives in the insurance industry can easily get consumed with all things tech—and with the quest to introduce operating efficiencies by ...
Finance and Operations
Social Inflation Hits Insurers, Not Economies
You know things are bad when the term "nuclear" is deemed inadequate to describe the rise in legal verdicts against corporations.
Eight Straight Years of Workers Comp Profits: What Could Go Wrong
Workers compensation insurance stands out as the most profitable major U.S. commercial insurance product line over the last five years, bolstered by relative claims ...
U.S. Personal Auto Results Headed the Wrong Way. Is a U-Turn Possible?
Although the pandemic may appear more distant in the rearview mirror, its lasting impact on the personal auto insurance industry may be larger than initially ...
Executive Viewpoint
Executive Viewpoint: Taking the Next Step on Cyber War Exclusions
Cyber insurance has been a success story since the late 1990s, offering companies protection for one of their leading emerging risks. In my opinion, the most important ...
Executive Viewpoint: When It Comes to Protection, It's Time to Go on Offense
During my time playing wide receiver at the University of Northern Colorado, I learned firsthand there are a lot of advantages to being on offense. Being on offense is ...
Executive Viewpoint: Is Insurance the Hero AI Needs?
I founded Monitaur in 2019 to enable confidence and trust in AI through governance and assurance. With my partners, the company was founded with the belief that by enabling governance, we could ...
Leadership and Management
The Role of the Fractional Executive in the Insurance Industry
In a relatively short time, the gig economy has revolutionized the way we live and work. Ridesharing apps like Uber and Lyft changed the way we get around. Delivery ...
7 Tips for Developing Future Leaders
"What's in it for me?" Employees are more likely to feel invested in learning and development programs if they know how the training actually applies to their daily ...
Fractional Executives: An Option for Retirees
There's a huge wave of baby boomers retiring from insurance companies over the next few years. "These companies are losing senior executives en masse," says Ira Ziff, ...
Technology and Automation
Is AI Risk Insurance the Next Cyber for Insurers?
The rising enthusiasm around generative AI and the prospective increase in AI adoption are opening up intriguing opportunities for insurers to underwrite AI risks. However, before they delve into the ...
P/C Use Cases for ChatGPT and Other LLMs
ChatGPT and other large language models (LLMs) represent augmented intelligence tools through which users can combine artificial intelligence (AI) with human intelligence ...
ChatGPT and Beyond: How Insurers Are Using AI
If you ask Rachel Alt-Simmons, head of global claims innovation and optimization at AXA XL, what she is most enthusiastic about when she contemplates the world of AI, she'll happily describe the ...
Eyes Wide Open: A ChatGPT Users' Guide for Insurance Professionals
OpenAI's ChatGPT will give you some pushback if you ask it how to commit a crime—like breaking into someone's house. But a little creative coaxing can elicit a "misaligned response" from the ...
Navigating the AI Frontier: A How-To Guide for P/C Insurers
"In the midst of chaos, there is also opportunity." — Sun Tzu We are living in an epoch of profound transformation and paradox, ...
Risks and Opportunities
Electric Vehicles and the New Frontier They Represent for Auto Insurers
Electric vehicles (EVs) and internal combustion engines could not be more different in some respects, but there's one thing they have in common: They both represent a ...
Endocrine Disruption Litigation Has Arrived
How long does it take for science to identify a new type of harm from commercial activity before litigation tries to hold the businesses accountable?
Conference Report
Chubb's Greenberg: Start Questioning the Societal Benefits of Litigation Funding
Chubb CEO Evan Greenberg said society and the business community need to start asking questions regarding the purpose of third-party litigation funding, a major ...
From the Editor
Alignment = Profit (or Problem)
As we brainstormed content for Carrier Management's second-quarter 2023 edition, with features about profit-making engines of P/C insurers and features about the uses of ...