Meet Bob, Cover Whale's AI Employee
At Cover Whale, an InsurTech for commercial trucking insurance, an employee named Bob on the artificial intelligence team is actually an AI-powered chatbot.
Leading the AI-Powered Insurer
In his role as Insurance Industry Advisor for SAS Institute, Inc., Michael (Fitz) Fitzgerald regularly addresses questions from property/casualty insurance leaders of at all levels about how their companies should be preparing for an AI future. In this edition, Fitzgerald takes on the role of guest editor, providing insights from leaders ranging from middle management executives all the way up to the C-suite and boardroom about data governance, insurance regulation, enterprise risk management, talent management, boardroom composition and more.
In This Issue
Cover Story: Leading the AI-Powered Insurer
Are Talent Leaders, Workforces Prepared to Wade Into AI Tidal Wave?
In an August interview with Bloomberg, Microsoft CEO Satya Nadella referenced a 1995 internal memo from the company's then-CEO Bill Gates titled "The Internet Tidal ...
NAIC's AI Model Bulletin in Brief
Introducing the idea that regulators encourage the use of innovation and AI Systems while recognizing that such systems present unique risks, such as the "potential for ...
Dual Skills Needed to Sit on Boards of Tech-Savvy P/C Insurers
With titles like global chief information officer, chief data officer and chief platform operations officer marking an accomplished career in financial services, Ursuline ...
All Aboard: What's Next for Executives and Directors Riding the AI Train
Some are standing in the station. Others are already on board. Property/casualty insurance carriers are mapping out itineraries as the AI train speeds across this ...
Regulators Run Alongside Speeding AI Train: What the NAIC Model Bulletin Means for Insurers
In an industry where the pace of regulation is often described with references to snails and turtles, the NAIC's adoption of a model bulletin on carriers' use of ...
What's in New York's Latest AI Circular?
A month-and-a-half after the NAIC adopted a model bulletin on carriers' use of Artificial Intelligence Systems, the New York Department of Financial Services issued a ...
How Underwriters Win Business With Data and ML at AXA XL
Imagine being able to tell a broker prior to a submission, "I can take this account in my underwriting portfolio," instead of giving a broad appetite listing for the ...
Organizing for Action: The Board of Directors in the AI-Powered Insurer
Financial services technologies come and go. Useful shiny objects become standard operating procedure. How quickly and effectively an insurer makes this transition ...
Chief Risk Officers Take on Gen AI
When Generative AI burst onto the scene at the end of 2022, users gushed about the automatic content creation, greater productivity, and some funny or disturbing ...
MGU-Carrier Relationships and AI
The NAIC's model bulletin on carriers' use of Artificial Intelligence Systems, adopted in December 2023, specifically sets out expectations that insurers will describe ...
Meet Your New Employee: Advanced AI
Much of the discussion around how to manage the advanced forms of artificial intelligence—machine learning, generative AI, large language models—deals with them only as technologies. This is a ...
'Critical Thinkers' Needed for AI-Powered P/C Insurers
Career experience in deep tech and investing in insurance industry innovation give Jonathan Kalman a unique perspective on how artificial intelligence will change the P/C ...
Ground Up or Top Down? Tips on Building a Data-Driven Insurer
When Matt O'Malley and Steve Stabilito, underwriting leaders from AXA XL, described a ground-up process for transforming their teams into data-driven businesses recently, ...
AI Leadership at All Levels
"I've seen a good amount of coverage on implementing AI. But what I haven't seen a lot about is leading" AI programs.
Definitions, Definitions: Advanced AI vs. AI
The definitions of artificial intelligence and machine learning used in the NAIC Surveys on Automobile and Homeowners over the last few years differ from the definitions ...
Stick to Purpose: Why Carriers Need to Cooperate on AI
An industry consortium or other form of coopetition may be the best way for carriers to jump into the fast-moving world of AI, a tech entrepreneur who has held executive ...
Executive Viewpoint
Insurers, Insureds Must Collaborate to Get Ahead of Social Inflation
Insurers need to take a comprehensive and collaborative approach to stem the rising tide of social inflation. This approach should be one ...
Claims/Legal
How Legal Finance Adds Value to Judgment Preservation Insurance
Successful litigants holding trial-court judgments have traditionally found themselves positioned similarly to mountaineers atop Mount Everest: After a long, brutal and ...
Talent
Doom and Gloom on Talent Exodus Overstated, Says Aon Exec
Discussions of talent in the property/casualty insurance industry often focus on the advancing average age of the workforce and the idea that the looming departures of retiring professionals will ...
Jacobson: Survey Shows 'Significant Pause' in Industry Job Growth
More than half of insurance companies expect to increase staff in the next year, according to the latest labor market study from Aon and the Jacobson Group. Meanwhile, 77 percent of carriers expect ...
Leadership Tips: How to Conduct a Layoff the Right Way
Social media sites are filled with examples of layoffs gone wrong, displaying snippets of emails and other messaging to announce workforce cuts posted by some of the ...
Leadership and Management
Do Your ERM Practices Need Updating?
Immediacy or necessity has a way of sneaking up on us and getting our attention. This principle is true across the board.
Technology and Automation
Fortifying the Future: Mastering Offense and Defense to Combat the Risks of AI
In today's rapidly evolving landscape, property and casualty insurers find themselves at a pivotal juncture, akin to a digital battlefield. Echoing George Washington's wisdom from 1799 that ...
VC Viewpoint
VC Insights: Putting the Focus on Insurers, Not Silicon Valley
When Eos Venture Partners invested in a cyber recovery firm, it had yet to generate significant profit. But Fenix24 has since had a ...
Risks and Opportunities
Trade Secret Insurance Could One Day Protect 'Trillions' in Assets
Mary Guzman already has helped develop a new insurance coverage once in her career. Now, she's leading the charge of another. In the early 2000s, when she worked as a regional practice leader at ...
Risk Alerts
6 Emerging Risks to Watch: Frost Quakes, AI-Assisted Hackers, Flood Magnets
In this edition of Risk Alerts, Carrier Management highlights cryoseisms, also known as frost quakes; AI-assisted phishing attacks using large language models and voice ...
From the Editor
Meet CM's Guest Editor: SAS Institute's Fitz Fitzgerald
If you ask Carrier Management's Guest Editor Michael (Fitz) Fitzgerald to describe his career path to his current role as Insurance Industry Advisor for SAS Institute, ...
Training AI and Humans
When CM's guest editor contributed an article last year suggesting that industry talent and technology officers should team up to build company-specific HR programs for ...