Performance
Seven Ways to Embrace a Customer-Centric Culture
The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today's volatile market, where competition is driving prices down, ...
Travelers Profit Plunges 17 Percent, Slammed by Troubled Energy Investments
Travelers Cos., the only property-casualty insurer in the Dow Jones Industrial Average, said fourth-quarter profit fell 17 percent as investment income declined on low bond yields and valuations for ...
Paulson Hedge Fund Pulls Plug on Bermuda Reinsurer PacRe
Billionaire John Paulson's New York hedge fund firm has shut an operation in Bermuda that had been targeted by a Democratic lawmaker as a tax shelter. Paulson's venture, a reinsurer named PacRe Ltd., ...
Analyst’s Survey: Investors Back Icahn on AIG Breakup
Most American International Group Inc. investors believe that billionaire activist Carl Icahn is right that the insurer needs a new strategy, according to a Sanford C. Bernstein & Co. analyst who ...
A.M. Best Maintains Negative Outlook For U.S. P/C Commercial Lines
Rating agency A.M. Best said it is maintaining its negative outlook on the commercial lines segment of the U.S. property/casualty (P/C) industry, despite relatively solid aggregate results over the ...
Carrier Management’s Top 10 Features of 2015
In 2015, Carrier Management readers learned more about market trends, how to run their companies better and the tools they need to be better leaders. There were other features that also drew their ...
What It’s Like to Work for Warren Buffett
Only about a dozen chief executives in the insurance industry can answer the question suggested by our headline. For the rest of us who can only imagine it, a recent analysis by two researchers ...
Industry On Track for Third Straight Underwriting Profit; 2016 a Closer Call
The property/casualty insurance industry will report an underwriting profit for the third consecutive year in 2015—a streak unmatched since the early 1970s, according to analysts at Fitch Ratings, ...