Leadership & Strategy
Lemonade Exec: AI Getting the Right Claims to the Right Adjuster
AI Jim, the chatbot that handles claims for InsurTech Lemonade, is renowned for its ability to handle claims in seconds. Two seconds to be exact. That was the time it took the chatbot to settle a ...
Patents for Sale? State Farm Reveals Website of Inventions
State Farm announced that it has launched a new website to showcase some of its patented technology, and making it available for licensing, purchase or collaboration opportunities. "State Farm is ...
AI and APIs: Essential Tools for Zurich Insurance Group’s Digital Leap
Early adopters of generative artificial intelligence (Gen AI) tools are working hard to employ the technology, which can help insurers innovate, enhance customer ...
Risk Alert: How to Quit Doomscrolling
Like many of us, Jessica Peoples has heard the warnings about excessive screen time at night. Still, she estimates spending 30 to 60 minutes on her phone before going to sleep, mostly scrolling ...
Personal Auto Insurers Have Edge on Innovation: AM Best
After two years of challenges for personal auto insurers, rating agency AM Best delivered a positive assessment: U.S. personal auto insurers are the furthest ahead when it comes to innovation. ...
Progressive Set to ‘Maximize’ Growth, Building on Q1
When Progressive's chief executive officer weighed the words that should go into the management discussion section of the company's first-quarter 10-Q report, she considered two possibilities to ...
Study: Compliance Challenges for Companies Looking at Cross-Border Expansion
A new study finds that nearly two-thirds (62 percent) of multinational companies aim to grow their presence in a similar number of markets as they did in 2023, and a third (35 percent) plan to expand ...
New Survey Highlights Effective Behaviors of Contact Center Service Innovators
Improving efficiency and customer service were of equal importance to the most effective and efficient organizations, according to the "2024 Global Contact Center Survey" by advisory firm Deloitte ...