Content from Susanne Sclafane
How to Be Strategy-Focused: The Balanced Scorecard Explained
While a transformation is a daunting task for any carrier, American Modern used a tool known as Kaplan and Norton's Balanced Scorecard and Strategy to map out the way ...
What’s Next at American Modern: Conquering Yellowstone
"We don't call it 'digital transformation' because we haunted the organization with 'business transformation.' We needed to find a better word," American Modern CEO ...
CEO Insights: Lessons Learned From a Business Transformation
Collapsing seven legacy technology systems into a single, integrated one while also winnowing 3,000 specialty insurance products down to 600 isn't easy. Particularly when ...
COO Tip: Ditch the Weekly Status Meeting; Let’s Get It Done
These days, operations executives in the insurance industry can easily get consumed with all things tech—and with the quest to introduce operating efficiencies by ...
How 1,000 Owners Keep RLI’s Underwriting Profit Record Going
The underwriting expense ratio at RLI Corp. settles in at about 40 percent year in and year out, yet RLI's overall combined ratio is regularly among the best in the ...
Alignment = Profit (or Problem)
As we brainstormed content for Carrier Management's second-quarter 2023 edition, with features about profit-making engines of P/C insurers and features about the uses of ...
Another Soft Market Is Inevitable
In recent weeks, executives of brokers and carriers have been delivering mixed messages about conditions in the commercial insurance market. "The long curve, the larger trend, is bending in a ...
Jain Talks Reinsurance: Berkshire Could Lose $15B in Florida
While the leader of Berkshire Hathaway's insurance operations described Jan. 1 property-catastrophe reinsurance pricing as disappointing, the "day in the sun" came at April 1, allowing Berkshire to ...