Content from Susanne Sclafane
Should Carriers Invest in Technology to Boost Agency Ties?
Property/casualty insurance agents—across all age groups and specializations—say their relationships with carriers are more valuable than the technology that carriers put in place to help them, a ...
Help Us Find More Business, Agents Tell Carriers
Carrier relationships are more helpful than technology in all areas of service that agents deliver to customers, but carriers are least helpful in both relationships and technology when they're ...
How Zurich North America Commercial Moved From Red to Green
When the chief executive officer of Zurich North America Commercial (NAC) first came to work at the company in 2006, he had a decade of experience at McKinsey under his belt and a BlackBerry in his ...
Farmers Transformation Focuses on ‘Smart’ Service to ‘Smart’ Customers
A Facebook friendship and a car accident are two of the three factors that prompted the former chief marketing officer of Best Buy to take on the same role at Farmers Insurance in late 2011. The last ...Marketing Lessons
Consumer goods and big-box retail sales may seem far removed from selling insurance, but Farmers CMO Mike Linton said there are lessons he learned from years working at Procter & Gamble and Best ...
QBE North America CEO Duclos: Clarity Is Key in Transformation
When you set out on a multiyear journey to transform a property/casualty insurance company, you need to win the hearts of employees involved in the process, the executive leading the turnaround of ...
QBE NA CEO Duclos Discusses M&A and Transformation Progress
Amid all the recent news about merger and acquisition activity in the property/casualty insurance space, QBE North America was on the sell side in January, announcing that Alliant Insurance Services ...
With Restructuring Complete, Hartford’s Risk Appetite Expanding: CEO Swift
When Liam McGee and Christopher Swift began their stints as chief executive and chief financial officer at The Hartford in late 2009 and early 2010, both outsiders sensed the need to work on ...