Content from Susanne Sclafane
Stop Hiring for Insurance, Tech Smarts; Hire for EI to Find True Leaders
On the second day of a two-day business and innovation event late last year, close to 2,500 executives sitting in the audience of Lincoln Center auditorium held their breath—literally—about 20 ...
Developing Empathic Concern
One of the hallmarks of emotionally intelligent leaders is the degree of empathy they display with team members, according to psychologist and EI expert Daniel Goleman, who also says there are three ...
Reserve Charge Dents Travelers Earnings; Execs See ‘More Room’ for Rate Hikes
Challenges that fueled prior-year loss reserve development of nearly $300 million at Travelers aren't a problem that is unique to the insurer, executives noted during an third-quarter 2019 earnings ...
Chamness Retiring From NAMIC CEO Role
The National Association of Mutual Insurance Companies announced that Charles Chamness, the chief executive officer of the organization, is retiring from the post he held for nearly 17 years. The ...
‘It’s About the Mission,’ Retiring NAMIC CEO Chamness Says
"Be optimistic and be indefatigable." Charles Chamness, president and CEO of the National Association of Mutual Insurance Companies, carefully pronounces each syllable of the last word as he recalls ...
Unknowns and Long Tails: What’s the Next ‘Ex’?
Executives of property/casualty insurance carriers have been offering reassuring statements about the trajectory of the market lately. Premium rates are keeping pace with loss costs, they say. But ...
Celebrating Great People
My 91-year-old father had been a lonely man since he stopped working just a decade ago. Regularly, he'd ask me to contact friends from his youth or colleagues he'd worked with during the 1950s and ...
Phase Two of Insurance Innovation: Exploring ‘How-To’ Questions
When Celent's Michael Fitzgerald started asking carrier executives how important innovation was to their business strategies back in 2013, 30-40 percent would say it was "somewhat important" rather ...