Helping customers to save money is part of the go-forward plan at Allstate, aimed at boosting retention levels that fell in response to rate hikes in recent years.

Now that Allstate’s combined ratio for auto insurance sits comfortably below breakeven, having fallen 8.0 points to 95.0 in 2024, and homeowners continues to be profitable, fixing a decline in auto insurance customer retention is a big agenda item for 2025, executives said on an earnings conference call last month.