Historically, insurance has had a reputation as an industry slow to embrace change. However, it’s safe to say that technology and customer expectations are leaving insurers with no choice but to adapt. Individuals and businesses are changing how they buy insurance, how they engage with their insurers, and what they expect from the experience. We already have seen this change in consumer behavior. The question is, how have insurers, MGAs, brokers and others progressed in terms of this evolving journey? Will these changes shape the public’s perception of insurance, and what expectations does this drive toward change set for 2025?

Where We Are