Leading innovation is an essential activity for today’s insurance executives, but it’s the professionals who work in claims, underwriting, software development and other functions who hold the keys to moving carriers beyond established ways of operating.

The people who are closest to the work, yet distanced from a company’s leadership authority, need to feel safe bringing up issues and obstacles. Unfortunately, the voices best qualified to propose and implement efficient and effective solutions to business challenges often fall silent when met with the fear of rejection or criticism.