Although nearly two-thirds of underwriting professionals surveyed in 2021 said that AI and automation tools aren’t easing their workloads—and 28 percent said their workloads have increased—”carriers are absolutely making the investments” in emerging technology.

Kenneth Saldanha, senior managing director and global insurance lead at Accenture, gave that assessment of carrier spending during a recent interview with Carrier Management as he reviewed survey results published by Accenture and The Institutes in the “2021 P/C Underwriting Survey.”