For insurance leaders tasked with managing their organization’s human capital, the COVID-19 pandemic presented myriad challenges around employee safety and wellness and transformed their workplace responsibilities in ways they never anticipated.
Executive Summary
From navigating the shift to fully remote work to return-to-office uncertainty, to mask and vaccine mandates and employee burnout, as well as maintaining company culture and fighting the war on talent, there's been a lot for top talent leaders to handle over the last two years. Veteran Insurance Journalist Amy O'Connor talked to seven talent leaders for P/C insurance carriers and InsurTechs about how they are coping with the challenges of their ever-increasing roles. Bonus content: Talent Officers Speak Their MindsFrom navigating the shift to fully remote work to return-to-office uncertainty, to mask and vaccine mandates and employee burnout, as well as maintaining company culture and fighting the war on talent, there’s been a lot for top talent leaders to handle over the last two years.
But the experience also helped underscore the importance of the HR position and why HR leaders must be considered a true business partner in leading an organization, particularly as it relates to employee health and safety, executives in these positions told Carrier Management.
“The pandemic has truly changed how we do business and the relationship employers have with their employees, and so much of it sits in the HR function,” said Laura Rock, chief human resources officer for Zurich North America. “It’s such an exciting time to be in this seat.”
