COVID-19 has impacted many areas of property/casualty insurance, but perhaps the most challenging is that it has fundamentally changed the way agents must meet and engage with prospects. Social distancing and stay-at-home mandates mean in-person meetings are largely off the table.

At the same time, the pandemic is creating widespread economic uncertainty for customers. Many are looking for ways to cut costs, and revisiting their P/C insurance needs could very well be one of them. In fact, a June 2020 survey by PwC revealed that 32 percent of customers plan to look for different insurance providers in order to save money.