I could never have anticipated fully what the next months would bring after Westfield initiated its business continuity plan on March 12, 2020. My company’s response was energetic and focused, so I’ll cheerlead for my home team: I couldn’t be prouder of how Westfield’s people adjusted. We transitioned to nearly 100 percent work from home almost immediately.

Meanwhile, neither storms nor other claims took time off for coronavirus. Claims professionals continued seeing customers and overseeing their claims.