How a Wisconsin Mutual Insurer Became a Model Innovator

Guy Russ, AVP of Risk Control for Church Mutual, tells CM Guest Editor Mike Fitzgerald how the mission of a mutual and its "deeply ingrained cultural need" to help policyholders also helped to spark several innovations at the Wisconsin specialty insurer. Other factors for continued innovation include paying attention to consistent patterns of claims, the support of the chief executive and Russ's understanding of how to manage partnerships with external technology providers.