It’s a fast-moving, high-stress time in the insurance industry, with carriers racing to update systems, respond to market shifts, expand digital capabilities and, if those efforts succeed, offer products and services that meet constantly evolving consumer demands. Needless to say, third-party administrators (TPAs), organizations that process insurance claims or employee benefit plans for carriers, are facing an equally challenging task of keeping up with the changes in technology, strategies and operating models.

Carriers are shopping for TPAs that offer a claims intake process that can adapt seamlessly to new processes and products—a process that reflects the agility and efficiency they demand throughout their organization. In the crucial interaction with customers, they are looking for TPAs that are reliable and configurable, regardless of the demands placed on them.