The application of technology in the insurance industry is accelerating at a rapid pace, yet the constraints of legacy infrastructure make it difficult to leverage and integrate new tools to enhance the claims workflow. The industry is at a tipping point, as carriers try to quickly implement tools to deliver the experience customers expect and outcomes carriers need.

Allstate embraced the notion that virtual claims adjustment can provide both customers and adjusters with a seamless and efficient experience. Yet despite praise by carriers and insureds alike, Allstate recently attributed its QuickFoto technology to the loss of 500 jobs nationwide.