EY collaborated with Gartner to survey 202 property/casualty insurance companies to better understand the current policy administration transformation landscape. Respondents were asked 31 questions to provide details of their experiences in three phases: planning, transformation and post-transformation.

Geographically, 59 percent of the respondents were from North America, 33 percent from the United Kingdom and Europe, and 8 percent from Australia and Asia-Pacific. (Latin America was not included in the survey.)