When Carrier Management Editor Mark Hollmer interviewed Chubb’s Chief Innovation Officer Jon Bidwell during a live Twitter chat in late April, Bidwell shared these insights about technology and obstacles to innovation.
Q: How does a successful carrier like Chubb use new technology differently?
Trick with tech is learn to experiment small scale. See what matters vs merely "hey look a squirrel".#cmchubbchat
— Chubb North America (@ChubbNA) April 22, 2015
Tough part with IT is only place gerontology coexists with neonatology. Still have to deal with legacy #cmchubbchat
— Chubb North America (@ChubbNA) April 22, 2015
Q: What are the biggest obstacles to innovation?
Obstacles? Biggest? Need to manage ambiguity with new ideas with stricter process as you understand them better. #cmchubbchat
— Chubb North America (@ChubbNA) April 22, 2015
2nd obstacle going all in on an idea without learning unknowns cheaply org will remember big failures. #cmchubbchat
— Chubb North America (@ChubbNA) April 22, 2015
Flood Risk Misconceptions Drive Underinsurance: Chubb 
Experts Say It’s Difficult to Tie AI to Layoffs 
20,000 AI Users at Travelers Prep for Innovation 2.0; Claims Call Centers Cut 
Nearly 26.2M Workers Are Expected to Miss Work on Super Bowl Monday 
