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An Embedded Insurance Future
Insurance can be a tough sell. It's convoluted, related to a future risk that's hard to imagine, expensive and seemingly needless. And on top of that, general public sentiment tells us consumers are ...
A Customer-Centric Culture Starts With One Essential Principle
When business leaders try to build a customer-centric culture, they often overlook a key issue that can doom the whole effort: Many employees don't think they have a customer. Sure, the customer is ...
Loss Reserve ‘Conservatism’ Will Shape the Pricing Cycle
According to our analysis of loss reserves published in mid-March, the year 2020 marked the 15th straight year that the U.S. property/casualty industry's loss reserves developed favorably—by about ...
Executive Viewpoint: A New Property Underwriting Paradigm
Buildings burn. They shake. They blow up, and they blow down. The events and situations causing damage to buildings are unchanging. For more than 300 years, insurance companies have indemnified ...
Systemic Risk: What It Feels Like
Tuesday, May 11 started out as an ordinary day for me. Early in the day, I was following the latest news about the lingering effects of a ransomware attack on the Colonial Energy pipeline, which had ...
Executive Take: Aon’s Strategy for Diversity and Inclusion
Events over the past year have catapulted Diversity & Inclusion (D&I) into the sights of employees, investors, organizations, consumers and the board with a renewed urgency. As a result, ...
How Insurance Providers Can Use Technology to Help Employees Make Better Decisions
It's not news that digital transformation is changing the insurance business. Now companies are under more pressure to gain a better understanding of their content. We historically have managed ...
One Year In: How Insurers Are Doing on AM Best Innovation Assessments
In early March 2020, AM Best released Scoring and Assessing Innovation, our formalized criteria for measuring a company's innovativeness. Within weeks of its official launch, this methodology was put ...