How to Improve Insurance Outsourcing Contracts

(Part 2 of 2) Most insurance outsourcing contracts favor the provider, according to our firm's analysis of the language in typical contracts in place today. In our previous article, we graphically ...

Why Are Insurance Outsourcing Contracts So Bad?

The insurance industry has changed dramatically over the past decade in response to increasingly stringent regulations, changing consumer preferences and falling interest rates. Over just the past 18 ...

In 2022, Innovation Will Prevail

If the past two years have taught us anything, it's that agility and flexibility have been critical to reshaping how insurers step up for their customers to deliver support and satisfaction. As a ...

Underwriting Wildfire Risk

The 2021 California wildfire season continued the worrying trend of more extreme fires than the historical norm. As of December 12, 8,786 wildfires had destroyed over 2.5 million acres, about 1 ...

Resolve Not to Resolve; Make SMART Goals Instead

Why do so many resolutions not make it past the first week of January? Are people just less tenacious than they used to be, or do people just expect to break them? As we seemingly rush headlong ...