About the EY/Gartner Survey

EY collaborated with Gartner to survey 202 property/casualty insurance companies to better understand the current policy administration transformation landscape. Respondents were asked 31 questions ...

A Pending Staffing Shortage?

Finding the right insurance professional for your business is about to get tougher. With more than 77 million baby boomers retiring or retired, the knowledge gap in the industry is only expanding. ...

Next Steps for Cybersecurity Model Law

Having faced a lot of "can't be done" reactions to initiatives like increasing competition in the North Dakota's health insurance market and changing a centuries-old life insurance reserving ...

Excuse Me, Mr. Carrier; I Have a Suggestion

Interspersed between unfavorable comments about carrier relationships and technology, agents responding to the DCC/IJ Independent Agency Survey late last year revealed some very specific ...

The Highs and Lows

Looking across different slices of the data from two years of surveys, a few numbers stand out among a range of scores that generally fell between 5 and 6. The lowest "helpfulness" scores for any ...

Survey Format; Participant Profile

Nearly 400 agency representatives (390) responded to the survey that asked four basic questions: How do you score your relationships with carriers and carrier technology in helping you to perform key ...

Nowhere to Go But Up

While the overriding theme of the DCC report was the fact that the latest survey results generally corroborate a collection of mediocre scores for carrier technology from agents and just slightly ...

Q&A: The Title Procurement Process

Q: In the process, who is procuring the title from whom? A: The salvage yard is procuring the title from the insured (or lienholder) on behalf of the insurance company. Q: Can you describe the ...

Craft a Powerful Corporate Values Statement

I believe that the most powerful corporate values statements are those that start with a verb. Here are two examples: Zappos Deliver WOW Through Service. Embrace and Drive Change. Create Fun and a ...