Brand Management & Sales
How to Continue Providing Top Customer Experiences After a Merger
Merger and acquisition activity in the insurance sector accelerated in 2021. That trend is expected to continue through 2022 as acquiring companies seek to enter new markets, access additional ...
‘Essential’ MGAs, Other DUAEs Face Inflation, Staffing Pressures: AM Best
Taking a deep dive into the world of managing general agents and other delegated underwriting authority enterprises, AM Best reports that premiums generated by DUAEs are climbing, and interest in MGA ...
What’s Next? ‘Adaptive Insurance’ for Small Biz, Says InsurTech CEO
Over the course of the last six years, Next Insurance has adapted its business model, its distribution method, and its product offerings. Coming up next, the InsurTech aims to offer "adaptive ...
USAA, State Farm Earn Top Rankings in Customer Satisfaction: Verint
USAA ranks first in customer satisfaction among the top 15 U.S. property insurers, according to research from customer engagement company Verint. USAA earned its No. 1 spot with a customer ...
Be Literal With Chatbots. Figurative Language Confuses Them
Computer scientists recently examined the performance of dialog systems, such as personal assistants and chatbots designed to interact with humans. The team found that when these systems are ...
Commercial Auto Among Lines With Flattening Rates: USI 2022 Forecast
Although it wasn't the headline of a commercial insurance broker's market pricing report last week, the report's observation that "commercial auto liability coverage rates are starting to flatten" is ...
Customers Trust Bots That Seem Human
The helpful person guiding you through your online purchase might not be a person at all. As artificial intelligence and natural language processing advance, we often don't know if we are talking to ...
MGA Market 2022 Trend Watch: How to Secure London Capacity for U.S. Biz
MGAs thrive on delivering unique solutions for hard-to-place risks, with many companies quick to react to rapidly changing market dynamics. It is testament to the sector's resilience and adaptability ...