Brand Management & Sales
Be Literal With Chatbots. Figurative Language Confuses Them
Computer scientists recently examined the performance of dialog systems, such as personal assistants and chatbots designed to interact with humans. The team found that when these systems are ...
Commercial Auto Among Lines With Flattening Rates: USI 2022 Forecast
Although it wasn't the headline of a commercial insurance broker's market pricing report last week, the report's observation that "commercial auto liability coverage rates are starting to flatten" is ...
Customers Trust Bots That Seem Human
The helpful person guiding you through your online purchase might not be a person at all. As artificial intelligence and natural language processing advance, we often don't know if we are talking to ...
MGA Market 2022 Trend Watch: How to Secure London Capacity for U.S. Biz
MGAs thrive on delivering unique solutions for hard-to-place risks, with many companies quick to react to rapidly changing market dynamics. It is testament to the sector's resilience and adaptability ...
Customers in 2030: Five Trends Insurers Can’t Ignore
As insurance companies compete to keep up with digital disrupters in today's marketplace, it's increasingly important to look at the future. Customers' lives are evolving, and as a consequence, their ...
InsurTech Decision Point: Shell Company or De Novo Carrier?
Dealing in the world of venture capitalists doesn't naturally prepare InsurTech leaders for the challenge of dealing with insurance regulators, an InsurTech executive said recently, explaining one of ...
Humans or Machines: InsurTech Says Startups Want Both for Insurance Buys
Building on referrals from startup funding specialists like SVB Financial Group and Y Combinator, InsurTech startup Vouch has attracted thousands of startups seeking business coverages ranging from ...
Changes at the Top at Marsh McLennan, Marsh and Guy Carpenter
On Thursday, Marsh McLennan announced changes to its executive committee effective January 1, 2022. The company has promoted John Doyle to group president and chief operating officer of Marsh ...