Brand Management & Sales
How Esurance Modernized Its Digital Customer Engagement Program
In days past, insurance customers had no other option but to call or visit an insurance agent to enroll, manage their account or make a claim. That was the nature of the age-old industry. But now, ...
What to Expect in Commercial Insurance Pricing in 2017: Willis Towers Watson Forecast
The marketplace for commercial insurance will continue to favor insurance buyers in 2017, particularly those with strategic risk management and risk transfer strategies, according to Willis Towers ...
Want to Build a Chatbot? There’s an App for That
I built a chatbot. It can only do a handful of things, and it's even dumber than the average chatbot. But it works, and I can talk to it through Facebook Messenger. More importantly, I'm not a coder. ...
Peyton Manning’s Pep Talk to Insurance Leaders: ‘You Are Only as Good as the Team Around You’
If retired NFL quarterback Peyton Manning felt out of place in a room filled with insurance professionals—miles away from where he was last year on his way to a Super Bowl-winning season—no one ...
Could More State Commissioners Require Climate Disclosure?
Max Messervy took a decidedly positive tack when pried again and again to reveal any negative reaction to a report he puts together every so often. Messervy, the insurance program manager at ...
Casserley to Leave Willis Towers Watson at Year-End
Dominic Casserley, president and deputy CEO of Willis Towers Watson, will leave the company when his employment agreement ends on Dec. 31, 2016, the global advisory and broking company confirmed on ...
Lessons of InsurTech: Zenefits ‘Overly Optimistic’ in Revenue Projections
A lot has happened since Zenefits told investors last year that its already lofty projection for annual recurring revenue would more than triple by the end of 2016. The HR software maker saw its ...
AAMGA, NAPSLO Exploring Merger
The American Association of Managing General Agents (AAMGA) and the National Association of Professional Surplus Lines Offices (NAPSLO) are considering combining both organizations into one ...