Brand Management & Sales
Putting the ‘We’ Before the ‘Me’ at CoverHound
At online insurance agency CoverHound, "putting the 'we' before the 'me'" is part of the culture that's built around tracking "net promoter scores" of customer satisfaction before premium volume, ...
Keith Moore Answers Questions About Innovation in Insurance
In addition to talking about his career journey to become CEO of CoverHound, Keith Moore answered a few questions for Carrier Management about the insurance industry and technology. Q: What do you ...
Marsh Acquiring UK Broker Bluefin from AXA
Global broker Marsh announced on Monday that it has reached agreement with AXA Group to acquire Bluefin Insurance Group Limited, a subsidiary of AXA UK plc. Although Bluefin had been backed by AXA UK ...
Metromile, CoverHound Partnership Announced
CoverHound, an online insurance agency, and Metromile, a pay-per-mile auto insurance provider, announced Monday that they are teaming up to provide more coverage options for customers of both ...
How Esurance Modernized Its Digital Customer Engagement Program
In days past, insurance customers had no other option but to call or visit an insurance agent to enroll, manage their account or make a claim. That was the nature of the age-old industry. But now, ...
What to Expect in Commercial Insurance Pricing in 2017: Willis Towers Watson Forecast
The marketplace for commercial insurance will continue to favor insurance buyers in 2017, particularly those with strategic risk management and risk transfer strategies, according to Willis Towers ...
Want to Build a Chatbot? There’s an App for That
I built a chatbot. It can only do a handful of things, and it's even dumber than the average chatbot. But it works, and I can talk to it through Facebook Messenger. More importantly, I'm not a coder. ...
Peyton Manning’s Pep Talk to Insurance Leaders: ‘You Are Only as Good as the Team Around You’
If retired NFL quarterback Peyton Manning felt out of place in a room filled with insurance professionals—miles away from where he was last year on his way to a Super Bowl-winning season—no one ...