Brand Management & Sales
Disrupting Distribution Not Easy, Swiss Re Exec Says
This article is part of Carrier Management's series on the Future of Insurance. Keith Wolfe, President US P/C—Regional and National, Swiss Re Q: What major changes do you see on the horizon for the ...
Core Relationships, Underwriting Unchanged in Next Decade: Allied World Exec
This article is part of Carrier Management's series on the Future of Insurance. To Bobby Bowden, Executive Vice President, Chief Distribution and Marketing Officer, Allied World, the more things ...
Advanced Analytics Can Help Insurers Boost Customer Service at Multiple Points
The one constant in insurance is that there will always be new innovations and trends that suddenly disrupt the industry. Some of the newest disruptive forces include the Internet of Things (IoT), ...
Esurance Gets Fans Into All Star Game Experience With VR Baseball
Nicholas Montes put on goggles and a catcher's mitt and crouched. The 13-year-old will never catch a 104 mph pitch from Aroldis Chapman. But at the All-Star FanFest, he felt what it's like to be ...
Creating a Transparent Experience for Commercial Lines Customers
These days, transparency is a key component of any positive customer experience, regardless of industry or channel. When it comes to the insurance customer experience, however, defining just what ...
Ed Appoints Tilman as Chief Actuary
Ed, the global reinsurance, wholesale and specialty broker, announced the appointment of Jonathan Tilman as chief actuary late last week. Tilman will take up his role in the final quarter of 2017. ...
Kent to Succeed Cavanagh as Willis Re CEO
Willis Re announced last Thursday that James Kent, the current deputy global CEO, will succeed John Cavanagh when he retires from his position as global CEO in December 2017. Kent joined Willis Re in ...
Shopping With Assisted Online Chat Helps Drive Close Rates
Technology is changing the way insurance carriers meet the evolving needs of customers and prospects, and digital offerings such as assisted online live chat/messaging are poised to change the way ...