Brand Management & Sales
Nationwide Switching to Full Independent Agency Distribution Model by 2020
Independent agents take note—Nationwide may be on your side. Nationwide on Monday announced its intention to shift to an independent agency distribution model over the next two years. The Columbus, ...
Marsh Simplifying Certificates of Insurance Process on Blockchain
Marsh announced it is collaborating with IBM, ACORD and its client, ISN, to develop a commercial blockchain solution for proof of insurance. By using blockchain, or distributed ledger technology, ...
It’s Time for Leaders to Eliminate These Two Words From Their Vocabularies
For all the time and energy that companies invest in improving their customer experience, many are unknowingly sabotaging those efforts. How? Simply by using two words that should be stricken from ...
Why Insurance Headquarters Must Evolve
Disruptions across the insurance industry over the past decade have been nothing short of exhilarating. We have witnessed a dramatic shift in the leaderboard thanks to the rise of companies like ...
Opinion: Steps Regulators and Legislators Should Take To End Reverse Competition Abuses
Reverse competition is a major problem in insurance lines like title insurance, credit insurance, and lender-placed insurance—one that is not easy to correct. The beneficiaries of reverse ...
Opinion: Competition Driving Prices to Excessive Levels in Several Specialty Insurance Lines
Competition is driving up prices. No, that's not a typo, and, no, this is not a belated April Fool's column. As a result of a serious insurance regulatory oversight problem in most states, certain ...
Swiss Banks Face Substantial Risk From Cyber Attacks: Regulator
Cyber-attacks pose the biggest threat to the Swiss financial system with risks from hacking incursions on the rise, watchdog FINMA warned on Tuesday, calling on Switzerland to step up its national ...
Understanding the Customer Experience Within the Large Commercial Insurance Market
When thinking about commercial insurance, there is a simple concept that stands out as it relates to the customer experience: business-to-business buyers are more demanding. They have a ...