Brand Management & Sales
How ‘Intelligent’ Insurers Grow and Create Value: ACORD Study
Some insurance carriers grow but do not create value. Others shrink but still create value. Some fail at both. Then there are the "intelligent growers"—those that succeed at both, not only growing ...
High Distribution Costs and How to Fix Them
The disruption currently taking place in insurance and reinsurance markets is at its most acute since the culmination of the financial crisis. Industry reserves, deteriorating earlier catastrophe ...
What to Expect in 2020: USI Sees Rate Hikes In Most Lines
Ongoing rate increases and reductions in capacity are taking shape in most property/casualty lines—and for some, will continue into the new year, according to a recently released report from USI ...
Let’s Chat: Bot Invasion in P/C Insurance
The use of chatbots by property/casualty insurers is growing but still limited. While only about 13 percent of P/C carriers have currently deployed this emerging technology, over 25 percent have a ...
The Great Insurance Debate: Who Owns the Customer—Agent or Carrier?
For as long as insurers have distributed products through agents, a difficult question has dogged the industry: Who owns the customer? It's not an academic query. The answer has important strategic ...
Auto Insurance Customer Loyalty Is Declining
Last year more than $6 billion in advertising was pumped into the marketplace to encourage consumers to shop and switch their auto insurance providers. Everywhere consumers look, they are being hit ...
Customer Focus Is Key Ingredient for Future InsurTech Users
In her 1969 hit song "Both Sides Now," singer-songwriter Joni Mitchell looked at clouds and other metaphors of life both optimistically and pessimistically—and she felt uncertain about the future. ...
Tokio Marine to Grab PURE Group in $3.1B Deal
Tokio Marine Holdings Inc will buy insurer PURE Group for about $3.1 billion, it said on Thursday, marking its fourth sizable acquisition in the United States in a little over a decade. Japanese ...