Brand Management & Sales
Using Behavioral Economics to Improve P/C Insurance Outcomes
The sensors in your house track your habits and convey them to your insurer, who underwrites your homeowners policy. A customer signs an "honesty pledge" and then reports a claim to the insurer. ...
Presenting HSB: The New Name for Munich Re’s Hartford Steam Boiler
Munich Re's Hartford Steam Boiler is formally rebranding itself with a new name – an acronym of the moniker it has had for 154 years. The Connecticut-based specialty insurer will now be known ...
Allstate’s New Growth Plan Includes Agent Commission Revamp, More Advertising
Allstate first disclosed its Transformative Growth Plan in December, an effort to overhaul how it does business, boost efficiency and reduce expenses. During the Illinois-based property/casualty ...
Why Insurers Struggle to Turn Data Into Actionable Intelligence for Strategy Moves
Artificial intelligence is having a positive impact on the industry. There are substantial use cases in almost every part of the insurance business, from policy administration and claims to customer ...
Aviva Email to Thousands of Customers Calls Them ‘Michael’ by Mistake
Aviva plc recently made a doozy of a customer service mistake, accidentally using the same name for several thousand of its customers. The British multinational general and life insurer sent an email ...
How to Be Tech-Friendly Without Losing the Human Element
Technology is a great amplifier. It amplifies the power of humans and allows us to scale our ambitions. At Clearcover, we take this belief to heart—and it is motivating us to build a smarter car ...
Berkshire Names Investment Manager Combs GEICO CEO; Roberts Retiring
After just about a year-and-a-half in the role of chief executive officer, Bill Roberts is retiring at GEICO's president and CEO, to be succeeded by Todd Combs, one of Berkshire Hathaway's investment ...
What We Can’t Control: Carrier CFO
As property/casualty insurance leaders work to map out strategies year after year, they face a laundry list of external forces that impact their businesses—many beyond their control. "We must adapt ...