The Future of the Insurance Customer Experience Is Unity, Personalization
In a competitive insurance landscape, delivering the best customer experience goes beyond simply processing claims. It means creating efficiency for everyone in the value ...
Brand Management & Sales
Qualtrics, McKinsey Estimate $100B Insurance Value Gains With AI-Enabled CX
A new report highlights an estimated $860 billion opportunity AI presents in customer experience across industries, including $100 billion for insurance, while also revealing that most senior ...
How Cincinnati Insurance Does E&S
The Cincinnati Insurance Companies have grown business for 75 years through relationships with a carefully selected set of regional independent agents—and business in the surplus lines segment is ...Changes at CRC Group: Rebrand and New Division Structure
CRC Group announced a strategic rebrand to unify its operations and reinforce its position as a pure-play, independent wholesale and underwriting industry leader. As part of this transition, the TIH ...
Claims Service, Tech, Communication Top Independent Agent Concerns
Claims, communication, and technology round out the top three concerns for independent agents when placing new business with a carrier, according to InsurTech firm Vertafore. The findings were the ...
The Hartford Stag Gets a New Look
The iconic stag logo of The Hartford is getting a new look—one that the company describes as bold and contemporary—honoring "the company's rich history while demonstrating its modern, visionary ...
Bringing Positive Vibes Back to Personal Lines Insurance
Nationwide's Casey Kempton has a vision to bring positive vibes back to engagements between personal lines insurers and their customers—and it starts with understanding ...
Empowering the ‘Semi-Captive’ Agent: A New Playbook for Insurers
Depending on how much control an insurance carrier wishes to exert over its brand vs. the amount of access to new markets it wishes to penetrate, insurance carriers have ...
Viewpoint: Strategies for Brokers as M&A Slows and Insurance Rates Soften
The insurance brokerage industry is adapting to a changing landscape as macroeconomic conditions temper the tailwinds that have driven growth in recent years. High interest rates, historical ...