Insurers Going for the Gold

I'm a big fan of the summer Olympics. And despite some lingering difficulties caused by COVID, it's great to see the games being played again after being delayed by a year. It's another part of the ...

Digitized, 360-Degree Experience for Customers

Nothing satisfies an insurance customer more than having a positive personal-interaction experience with any company – even their insurer. All it takes is to meet their expectations of a ...

Why the Embedded Insurance Recipe Will Work

I have curious grandchildren, a trait they definitely inherited from me. Whenever they get a cool new toy or technology gadget (yes even the 1 ½ year old loves these!) and have put it through its ...

Developing Digital Vision

Growing proficiency in digital will help insurers to engage and compete. Satisfaction (at least according to the Rolling Stones) is a bit elusive. It isn't always easy to find satisfaction in ...

The Drive for Digital

A few weeks ago, German shoppers at supermarket Rewe, in Cologne, began filling their carts and walking out of the store without checking out. Rewe is testing a process pioneered by Trigo, a tech ...